bhaggo Privacy Policy

This privacy policy applies to users of the bhaggo platform's website and mobile application. It takes effect when you create an account on bhaggo, make a deposit, or use any of our services.

As a responsible digital gaming platform, bhaggo places the highest importance on user privacy. Learn more about our platform on our About Us page, which outlines bhaggo's values and goals.

The purpose of this policy is to clearly inform you: what types of information are collected, how that information is processed, who it is shared with, and how you can control your own information.

bhaggo collects information from users at various stages. This information falls into two main categories: information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

Information you provide yourself during account registration and identity verification:

• Full name and date of birth
• Mobile number and email address
• Identity document details (National ID card or passport)
• Mobile number linked to bKash, Nagad, or Rocket account
• Messages and information exchanged when contacting support

2.2 Information Collected Automatically

When you use the bhaggo platform, certain technical information is stored automatically:

• IP address and device type
• Browser version and operating system
• Session duration and page visit data
• Game play logs — records of bets, wins, and losses
• Deposit and withdrawal transaction history
• Browsing behaviour collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, limited information may be obtained from third-party databases for identity verification or fraud prevention purposes, and this is always done on a lawful basis.

Collected information is used only for specific, lawful purposes. bhaggo never uses user information for unrelated purposes.

3.1 Service Operations

• Account creation, verification, and maintenance
• Processing deposits and withdrawals (bKash, Nagad, Rocket)
• Managing gaming activity and confirming results
• Determining eligibility for bonuses and promotional offers
• Assessing VIP programme status and providing cashback

3.2 Security and Compliance

• Fraud detection and prevention
• Anti-money laundering checks
• Preventing the creation of multiple accounts
• Ensuring the technical security of the platform

3.3 Support and Communication

Your contact information is used to operate 24/7 live chat and email support. It is also used to resolve issues, send account-related updates, and deliver important notifications.

3.4 Service Improvement

Usage patterns are analysed to improve the platform experience, make decisions about adding new games and features, and resolve technical issues.

bhaggo never sells your personal information or transfers it to third parties for advertising purposes. However, limited information may be shared in certain specific situations:

4.1 Service Provider Partners

Necessary information is exchanged with bKash, Nagad, and Rocket for transaction processing. Game software providers — such as Pragmatic Play, Evolution, or JILI — may store game logs in their own systems. These partners are required to comply with bhaggo's strict data protection standards.

4.2 Legal Obligations

bhaggo may be required to provide limited information in response to lawful requests from authorities under applicable laws in Bangladesh. In such cases, only the information specifically requested and legally required will be provided.

4.3 Business Transfers

In the event of a business restructuring, merger, or acquisition, user information may be transferred. Users will be given appropriate notice before any such change.

bhaggo takes multiple technical and administrative measures to keep your information secure.

5.1 Technical Protection

• All data transfers secured through SSL (Secure Sockets Layer) encryption
• Sensitive information (passwords, payment details) stored using one-way hashing
• Regular security audits and vulnerability testing
• Staff access to data restricted through access controls
• Firewall and intrusion detection systems

5.2 Administrative Measures

• Regular staff training on data privacy
• Following a minimum-necessity policy regarding access to data
• Data protection agreements with third-party partners
• Incident response plan for rapid action in case of a data breach

Alongside data protection, bhaggo also prioritises responsible gaming. Read the responsible gaming guidelines, which describe how to keep your gaming experience safe and in control.

The bhaggo website and app use various types of cookies. Cookies are small text files stored on your device that help the platform remember your preferences and function correctly.

6.1 Types of Cookies

• Essential Cookies: Maintaining login sessions, storing security tokens — the platform cannot function without these.
• Functional Cookies: Storing language preferences, game settings, and personalised experience.
• Analytics Cookies: Collecting page usage statistics to help improve the service.

6.2 Cookie Controls

You can turn off non-essential cookies at any time through your browser settings, though some functionality may be limited. On the mobile app, tracking can be controlled through the operating system's privacy settings.

bhaggo retains information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected.

7.1 Active Accounts

All information for active accounts is kept for the entire duration the account remains open. Transaction records are retained for a longer period to meet legal requirements.

7.2 Closed or Inactive Accounts

After an account is closed, necessary information is retained for a defined period to fulfil legal obligations, resolve disputes, and prevent fraud. Once that period has passed, the information is securely deleted or anonymised.

Every user registered on the bhaggo platform has certain fundamental rights over their own information.

8.1 Right to Access Information

You may request a copy of the information bhaggo holds about you at any time. This request can be made through the support team and will be responded to within a reasonable time.

8.2 Right to Correct Information

If any information stored about you is incorrect or incomplete, you may request a correction. Additional documents may be required for changes to identity verification information.

8.3 Right to Close Account

You may contact bhaggo support at any time to request closure of your account. Once the account is closed, processing of personal information stops, though some information is retained for a defined period to meet legal obligations (see Section 7).

8.4 Withdrawing Marketing Communications

If you do not wish to receive promotional emails or notifications, you can change that preference via the unsubscribe link in any message or through support. However, important account-related notifications (security alerts, transaction confirmations) cannot be turned off.

To exercise your rights or for any questions, read our FAQ or contact us directly via 24/7 live chat.

bhaggo strictly refrains from providing services to anyone under the age of 21. Age verification is mandatory at registration, and a National ID card or passport may be requested in cases of doubt.

If information from a minor is found to have been collected in error and this is brought to our attention, it will be deleted immediately and the associated account will be closed.

bhaggo reserves the right to amend this privacy policy as needed. Registered users will be notified of significant changes via email or through the platform.

Continued use of the platform after a revised policy is published will be considered acceptance of the updated policy. The date of the most recent update will always be shown at the top of this page.

If you have any questions, concerns, or information requests regarding this privacy policy, please contact the bhaggo support team:

Our support team receives your privacy-related requests and routes them to the appropriate department. General questions can usually be answered via live chat; for matters such as information correction or account closure, writing in detail by email speeds up the process.